1. Q: I’ve never been to the Kingston Canadian Film Festival. What should I know?

A: KCFF is for everyone! Bring your grandparents, your children – your friends and frenemies! Just pay attention to the content advisories on each film page to know what is appropriate for different audiences. The KCFF experience is much more than “just watching a movie” – be sure to check out our Special Events and stick around after your films – most have cast/crew that worked on their respective film in attendance for Q&As!


2. Q: Can I watch KCFF films online?

A: KCFF returns to our traditional, in person Festival this year! All KCFF films and special events will take place in person, in Kingston, March 2 – 5.


3. Q: Do I need to buy a pass or a ticket?

A: A KCFF ticket is great for the casual movie lover who wants to see 1-4 movies! Purchase a 6, 9, or 12 film pass and save over standard in-person box office prices! You’ll also get free access to our Mix and Mingle Reception with a pass – March 4, 12pm-1:30pm at Tango Nuevo, complimentary beverages + apps!


4. Q: Where can I buy KCFF tickets in person?

A:  KCFF is offering a pop-up in person box office (cash or credit card) this season! In advance of the Fest, buy in person at The Broom Factory (305 Rideau St.) on Mondays (Feb 6, 13, 20, 27) and Fridays (Feb 10, 17, 24) between 12pm and 6pm. During the Fest, buy in person at The Screening Room (120 Princess St) between 9am and 9:45pm. We still encourage patrons to buy passes and tickets online wherever possible.


5. Q: Where should I dine or stay during the Fest?

A: KCFF recommends supporting our amazing hospitality partners during your Festival experience. Our local restaurant and hotel partners are some of the best in the city – and who knows, you might even see the director of a film you just saw at dinner, or at the front desk of your hotel! Check out our Visitor Information Page to find out more about the best Kingston has to offer!


6. Q: Where do I park? How do I pay? Where do I charge my electric vehicle?

A: Find out where to park, pay, and recharge here! A list of our venues may be found at the bottom of our Visitor Information Page.


7. Q: Once a film or event is sold out, is there any way I can still acquire tickets?

A: Once a film or event is sold out, it’s sold out! Our box office has a waitlist but there are no availability guarantees. 


8. Q: Are your venues accessible? 

A: All 3 of our screening venues are wheelchair accessible.


9. Q: Who can I contact for assistance during the Fest? 

A: If you have a general question, please visit one of our Information Booths (set up in The Screening Room and Grand Theatre) or find one of our volunteers and they would be happy to assist! If your issue is of moderate severity, please find one of our Venue Managers. If your issue is an emergency, call 911.


10. Q: Where is the closest hospital, walk in clinic, or first aid centre?

A: Kingston is home to two hospitals that also double as walk-in clinics. 

Kingston General Hospital is located close to Queen’s campus and The Isabel Bader Centre at 76 Stuart St., Kingston, ON K7L 2V7. 

Hotel Dieu Hospital is located closest to The Screening Room, The Grand Theatre, and the Downtown (Public Transit) Transfer Point at 166 Brock St., Kingston, ON K7L 5G2.