Need help with Eventive? Here is the most comprehensive resource, direct from the source.

DIGITAL PLATFORM

We’re using Eventive to present the film programming this year. When you buy tickets or a pass you’ll have an Eventive account. When the Festival starts, you’ll use that same Eventive login to access the films as they become available.

 

TECHNICAL REQUIREMENTS

You can watch content on PCs running Windows 7+, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

 

If you have an AppleTV or Roku device, you can use the Eventive apps for these platforms (please note, livestream Q+As will not be available on TV apps, you’ll have to watch on your computer or phone instead).  You can Airstream to AppleTV or if you have a Chromecast, you can cast to it from Chrome on your computer or Android phone.  Or you can also use an HDMI cable to connect from your computer to your TV.

 

Because everyone’s home entertainment system is set up differently, Eventive has a helpful guide with tips and tricks on how to connect depending on your tech requirements. Check this out and if you have any questions, Eventive is available to help with tech questions 24-7 via their chatbox.

 

PRE-ORDERING TICKETS & PASSES

Eventive calls advance ticket sales ‘pre-orders’. Passes and Tickets will be available for sale (pre-order) on February 5. Even though the Festival is digital this year, there is still a set number of tickets available per film; we recommend purchasing passes and tickets in advance. Pass holders will be prompted to select films at the time of purchase. When the Festival starts, you’ll use that same Eventive login you create at the time of purchase to access the films as they become available.

 

PREMIERE + LIVESTREAM Q+A

We’ve scheduled the films to become available on the digital platform at a set day and time as an official premiere with a livestream Q+A immediately following. To catch the premiere and livestream Q+A in real-time, simply plan to watch the film at the scheduled time and the livestream Q+A will start a few minutes later (we’ve scheduled a few minutes in between to give you some time to join the livestream). You’ll be able to use the built-in chat function to ask questions about the film. If you miss the livestream, the Q+A will be uploaded after and you can watch the recording instead.

 

ON DEMAND

Login to Eventive and stream any of the films you’ve purchased at any time during the Festival.  You’ll have 24 hours to finish the film after you start, but don’t stress — you’ll be able to pause and/or rewind if you need to take a break or stop to make some popcorn!  Please note, films will only be active on Eventive at the premiere date/time and not before.

frequently asked questions

I have an older computer and I’m not sure it will be compatible, what do I do?

You can check and see if your system is compatible here.

 

How do I use my pass?

After you’ve purchased a pass, simply login to your Eventive account and order your tickets. You’ll be able to access 6, 9 or 12 tickets depending on the pass you purchased. You will need to navigate through the site to order your tickets (as you would if you were buying individual tickets) but don’t worry, you don’t need to decide all at once — you can pop back and order tickets anytime, even during the Festival.  Just be sure to login to your Eventive account first so it automatically applies the tickets you order to the pass you purchased.  If you’re still having trouble, just give us a shout and we’ll walk you through it!

 

I’m having trouble watching the films, how do I get help?

Please check this Audience FAQ on Eventive first, it has lots of helpful hints to make the most of your digital festival experience. For technical support, including questions about viewing the films or navigating the Eventive site, please contact Eventive directly via the chat function on their website. They’re the experts on their platform and offer 24-7 support to our patrons.  If you have a question about KCFF specifically please give us a shout instead.

 

How do I watch a livestream?

Simply select the livestream tab on the right sidebar and then click “enter livestream” at the designated time. There is a countdown clock on the livestream window to let you know when it will start. Please note that KCFF livestreams are not compatible with the Eventive TV app but you can access it any other way …and there are plenty of options all listed above.

 

I have plans during the Q+A, can I watch it later?

Yes, the Livestream Q+A will be recorded and made available to ticket holders so you can watch after the premiere.

 

Can I rewind and start over?

Yes, you have complete access to the entire program during your watch window which is 24 hours from the time you first press play.

 

Do I need an Eventive login to purchase tickets?

Yes, but the great thing is that you can log in using an email address or Facebook. The best part is once you’re logged in all of the films you’ve ordered will be stored under your account to watch during the Festival.

 

Is my credit card information secure?

Yes. All customer payment info is submitted securely to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols.  KCFF and Eventive do not store any sensitive customer credit card details.

 

I’m buying tickets from outside of Ontario can I still watch the films? 

Yes! Some films are only available in certain regions (depending on the terms set by distributors) but happily there are lots of films that will be available for streaming nationally and internationally. All of the details are on the film pages and if you don’t see specific restrictions listed, then that film is available to stream anywhere!  Here is a list of the films with certain restrictions.

 

Are any of the films closed captioned or available with English subtitles?

Yes, some are available with English subtitles or closed captioning (unfortunately not all of the films have these yet). See a list of films with English subtitles or closed-captioning. 

 

Need help with Eventive? Here is the most comprehensive resource, direct from the source.