glossary

DIGITAL PLATFORM

We’re using Eventive to present the film programming this year. When you buy tickets or a pass you’ll have an Eventive account. When the Festival starts, you’ll use that same Eventive login to access the films as they become available.

 

TECHNICAL REQUIREMENTS

You can watch content on PCs running Windows 7+, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

 

If you have an AppleTV, FireTV or Roku device, you can use the dedicated Eventive apps for these platforms.  You can AirPlay* to AppleTV or if you have a Chromecast, you can cast to it from Chrome on your computer or Android phone.  Or you can also use an HDMI cable to connect from your computer to your TV.  *screen mirroring will not work due to anti-piracy encryption, instead you need to AirPlay or use the AppleTV app. 

 

Because everyone’s home entertainment system is set up differently, Eventive has a helpful guide with tips and tricks on how to connect depending on your tech requirements. Check this out and if you have any questions, Eventive is available to help with tech questions 24-7 via their chatbox.

 

PRE-ORDERING TICKETS & PASSES

Eventive calls advance ticket sales ‘pre-orders’. Passes and Tickets will be available for sale (pre-order) on February 4. Even though the Festival is digital this year, there is still a set number of tickets available per film; we recommend purchasing passes and tickets in advance. When the Festival starts, you’ll use that same Eventive login you create at the time of purchase to access the films as they become available.

 

DIGITAL PREMIERE

We’ve scheduled the films to become available on the digital platform at a set day and time as an official premiere. Once the content premieres it will be available until 11:59pm on March 13 and you can watch anytime until then.  Once you press play you have 24 hours to finish the films. This year, pre-recorded Q+As will be uploaded with each film.

 

ON DEMAND

Login to Eventive and stream any of the films you’ve purchased at any time during the Festival.  You’ll have 24 hours to finish the film after you start, but don’t stress — you’ll be able to pause and/or rewind if you need to take a break or stop to make some popcorn!  Please note, films will only be active on Eventive at the premiere date/time and not before.

frequently asked questions

I have an older computer and I’m not sure it will be compatible, what do I do?

You can check and see if your system is compatible here.

 

How do I use my pass?

After you’ve purchased a pass, simply login to your Eventive account and order your tickets. You’ll be able to access 6, 9 or 12 tickets depending on the pass you purchased. You will need to navigate through the site to order your tickets (as you would if you were buying individual tickets) but don’t worry, you don’t need to decide all at once — you can pop back and order tickets anytime, even during the Festival.  Just be sure to login to your Eventive account first so it automatically applies the tickets you order to the pass you purchased.  If you’re still having trouble, just give us a shout and we’ll walk you through it!

 

I’m having trouble watching the films, how do I get help?

Please check this Audience FAQ on Eventive first, it has lots of helpful hints to make the most of your digital festival experience. For technical support, including questions about viewing the films or navigating the Eventive site, please contact Eventive directly via the chat function on their website. They’re the experts on their platform and offer 24-7 support to our patrons.  If you have a question about KCFF specifically please give us a shout instead.