glossary

DIGITAL PLATFORM

We’re using Eventive to present the film programming this year. When you buy tickets or a pass you’ll have an Eventive account. When the Festival starts, you’ll use that same Eventive login to access the films as they become available.

 

TECHNICAL REQUIREMENTS

You can watch content on PCs running Windows 7+, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari. You can check and see if your computer system is compatible here. If you have an Apple TV or Roku device, you can use the Eventive apps for these platforms (please note, livestream Q+As will not be available on TV apps, you’ll have to watch on your computer or phone instead).  If you have a Chromecast, you can cast to it from Chrome on your computer or Android phone.

Because everyone’s home entertainment system is set up differently, Eventive has a helpful guide with tips and tricks on how to connect depending on your tech requirements. Check this out and if you have any questions, Eventive is available to help with tech questions 24-7 via their chatbox.

 

PRE-ORDERING TICKETS & PASSES

Eventive calls advance ticket sales ‘pre-orders’. Passes and Tickets will be available for sale (pre-order) on February 5. Even though the Festival is digital this year, there is still a set number of tickets available per film; we recommend purchasing passes and tickets in advance. Pass holders will be prompted to select films at the time of purchase. When the Festival starts, you’ll use that same Eventive login you create at the time of purchase to access the films as they become available.

 

PREMIERE + LIVESTREAM Q+A

We’ve scheduled the films to become available on the digital platform at a set day and time as an official premiere with a livestream Q+A immediately following. To catch the premiere and livestream Q+A in real-time, simply plan to watch the film at the scheduled time and the livestream Q+A will start a few minutes later (we’ve scheduled a few minutes in between to give you some time to join the livestream). You’ll be able to use the built-in chat function to ask questions about the film. If you miss the livestream, the Q+A will be uploaded after and you can watch the recording instead.

 

ON DEMAND

Login to Eventive and stream any of the films you’ve purchased at any time during the Festival.  You’ll have 24 hours to finish the film after you start, but don’t stress — you’ll be able to pause and/or rewind if you need to take a break or stop to make some popcorn!  Please note, films will only be active on Eventive at the premiere date/time and not before.

frequently asked questions

  • I’m not sure my computer will be compatible? You can check and see if your system is compatible here.
  • I’m having trouble watching the films, how do I get help? Please check this Audience FAQ on Eventive first, it has lots of helpful hints to make the most of your digital festival experience. For technical support, including questions about viewing the films or navigating the Eventive site, please contact Eventive directly via the chat function on their website. They’re the experts on their platform and offer 24-7 support to our patrons.  If you have a question about KCFF specifically please give us a shout instead.
  • I have plans during the Premiere and Livestream Q+A, can I watch it later?  Yes, the Livestream Q+A will be recorded and made available to ticket holders so you can watch after the premiere.