The cancellation this year was a huge blow to our not-for-profit charitable organization. We’re encouraging patrons to consider either foregoing a refund or leaving a portion of the refund as a donation to the Festival so we can continue on next year and rebuild in time for 2021! We understand that not everyone is in a position to make a donation and respect whatever decision is made.
On Monday, March 16 began processing refund requests. Since social distancing is now a reality in our community, we will only be processing refunds online and will not have staff on-site for in-person transactions. We thank you for your continued patience, understanding and support as we move forward after this unexpected and unprecedented cancellation.
If you’d like to turn your purchase into a donation to the Festival and do not require a receipt, there is no action required.
If you’d like to donate your purchase to the Festival and would like a charitable receipt for income tax purposes, simply fill out the form and we’ll email you a receipt.
Thank you for your support and generosity!
We can only issue charitable receipts for events after 5 pm on Thursday, March 12, 2020 and impacted by the cancellation. Pass selections and tickets for events prior are not be eligible for a receipt as they were presented as scheduled. Receipts will be adjusted accordingly.
We were accepting refund requests until March 31, 2020. If you’ve made a request, we are processing your request and you should receive a refund soon. Please leave up to 4 weeks for us to process the return.